Frequently Asked Questions
Everything you need to know about our curated collections and services.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout for faster delivery.
How can I return or exchange an item?
We offer a 30-day return policy for most items in their original, unused condition. To initiate a return, please visit our Returns Portal or contact our customer support team with your order number.
Are the products at L'Atelier de Christine Lhuillier authentic?
Absolutely. We pride ourselves on sourcing high-quality, authentic products directly from reputable artisans and manufacturers to ensure the highest standards for our customers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.
How can I track my package after it has been shipped?
Once your order leaves our atelier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.